Welcome to Carrieradda Books’ FAQ section! Here you’ll find answers to common questions about purchasing, shipping, returns, and more. If you need further assistance, please feel free to reach out to us.
1. How do I place an order on Carrieradda Books?
- Simply browse our website, select the book you wish to purchase, and click “Add to Cart.” Once you’re ready to checkout, go to your cart and follow the instructions to complete your order.
2. What payment methods are accepted?
- We accept various payment methods, including credit/debit cards, net banking, UPI, and mobile wallets. All transactions are secure and encrypted.
3. Can I cancel or modify my order?
- Yes, you may cancel or modify your order if it has not yet been shipped. To request changes, please contact our customer service team as soon as possible. Once an order is shipped, modifications or cancellations are no longer possible.
4. How long will it take to receive my order?
- Delivery times vary depending on your location and shipping method selected. You can check the estimated delivery time at checkout. Generally, orders arrive within 3-7 business days.
5. Do you offer international shipping?
- Yes, we do.
6. How can I track my order?
- Once your order is shipped, you will receive an email with a tracking link and details. Use this link to monitor the progress of your delivery.
7. What should I do if I receive a damaged or incorrect book?
- We’re sorry for the inconvenience! Please contact us immediately with details of the issue. We will arrange for a replacement or issue a refund as soon as possible.
8. What is your return policy?
- We accept returns within 7 days of delivery, provided the book is in its original condition. Please note that certain items, such as discounted books and digital products, may not be eligible for return. For full details, refer to our Return Policy page.
9. How do I return a book?
- To return a book, please contact our customer service with your order details. After we approve your return, ship the book back to us, and we will process your refund or replacement once we receive it.
10. When will I receive my refund?
- Once we receive and inspect your return, refunds will be processed within 7-10 business days. Refunds are issued to the original payment method and may vary depending on your bank or card issuer’s policies.
11. Are there any discounts or promotions available?
- Yes, we regularly offer discounts and promotions! Check our homepage or subscribe to our newsletter to stay updated on the latest offers and deals.
12. Can I purchase e-books or digital content?
- Currently, we focus on selling physical books. However, we plan to expand our collection to include e-books and other digital formats in the future.
13. How can I contact customer support?
- Our customer support team is available to assist you. You can reach us via email at [email protected]. Our working hours are Monday through Friday, 9 AM to 6 PM.
14. Do you offer bulk or wholesale discounts?
- Yes, we offer special pricing for bulk orders. For inquiries about bulk purchases, please contact our customer service team for more information.
15. Can I sell my books on Carrieradda Books?
- At the moment, Carrieradda Books does not offer a platform for individual sellers. However, we may consider this option in the future.
16. How can I stay updated with new releases and special offers?
- Sign up for our newsletter on the homepage to receive updates about new arrivals, special offers, and promotions directly in your inbox!
If you have additional questions, don’t hesitate to contact us. We’re here to make your book-buying experience as enjoyable and smooth as possible!