Thank you for visiting Carrieradda Books. We are here to help with questions about our books, orders, payments, shipping, delivery, returns, refunds, and other store-related matters.
Business Information
Business name: Carrieradda Books
Trading name: Carrieradda Books
Business type: Online book retailer with owned inventory
Business address: Shop Number B 465, Avantika, Rohini Sector 1, Delhi, 110085, India
Please use a genuine address where your business can receive official correspondence. The same address should be used in your Google Merchant Center business information wherever applicable.
Customer Support
Email: [email protected] (Email support only)
Our customer-support team can assist you with:
- Product information
- Book availability
- Order confirmation
- Payment questions
- Shipping and delivery
- Order tracking
- Damaged or incorrect items
- Cancellations
- Returns and refunds
- General feedback
Please include your order number when contacting us about an existing order.
Support Hours
Monday to Saturday: 10:00 AM–6:00 PM IST
Sunday and public holidays: Closed
Messages received outside our support hours will be reviewed on the next business day.
Only publish these support hours if customers can genuinely contact you during this period.
Expected Response Time
We normally respond to customer enquiries within 1–2 business days.
During holidays, promotional periods, or periods of unusually high demand, responses may take slightly longer. We appreciate your patience.
Please do not include passwords, complete payment-card details, bank PINs, one-time passwords, or other sensitive financial information in the contact form.
Order-Related Enquiries
For faster assistance with an order, include:
- Your full name
- Order number
- Email address used during checkout
- Product title
- A clear description of the issue
- Photographs, when reporting a damaged or incorrect item
We may request additional information when necessary to verify the order and resolve the issue.
Returns and Refunds
Before requesting a return, cancellation, or refund, please review our:
- Return and Refund Policy
- Cancellation Policy
- Shipping Policy
Eligibility, return instructions, return-shipping responsibility, and refund-processing times are explained in those policies.
Important Notice
Carrieradda Books will only contact customers through the official contact information displayed on our website.
We will never ask customers to provide passwords, bank PINs, complete payment-card details, or one-time passwords by email, phone, social media, or the contact form.